Your questions, answered.
Owners or guests, here are the essentials. Another question? Write to us — we reply within 24 hours.
Owners
How much does villa management cost?
Two plans: Full Management from 18%, Marketing Only at 11%. Commission is calculated on rental revenue after platform commissions and accommodation tax. No fixed fees.
What is the difference between the two plans?
With Full Management we handle everything: marketing, guests, staff, maintenance, expenses and accounting. With Marketing Only we list and optimise your villa on the platforms, manage pricing, online guest support and reviews; you keep running the villa on site.
Are photos included?
Photo, video and drone shoots are charged separately, paid by the owner, in both plans.
How do I get paid?
We collect the bookings, pay the villa's expenses and accommodation tax, then pay out your income every month.
When do I receive my report?
Every month you receive a detailed report: occupancy, income, platform commissions, expenses and management fees.
Can I block dates to stay in my villa?
Of course. Let us know and we block the calendar on every platform at once.
Which areas do you cover?
Uluwatu / Jimbaran, Tanah Lot / Canggu West and Seminyak / Kerobokan for now.
Guests
How do I book?
Directly on our website, on the villa's page: the calendar is synchronised in real time with every platform. Our villas are also on Airbnb and Booking.com.
What are the check-in and check-out times?
Check-in from 3 pm (2 pm at Villa Yuga), check-out by 11 am. For an early or late arrival, contact us.
What is the cancellation policy?
Our villas apply a moderate cancellation policy. The details are shown when you book.
Do you arrange airport transfers?
Yes. Send us your flight number and a driver will be waiting for you at Denpasar airport.
Are pets allowed?
Yes at Rumah Jambu. Villas Suma and Yuga do not accept pets.
Can we throw a party?
No, parties and events are not allowed in our villas, out of respect for the neighbours.